Frequently Asked Questions

We service all of Massachusetts, Rhode Island, Connecticut, southern Maine  and various counties in New Hampshire. View our Service Territory in more detail here.

Yes, there is a trip charge for service calls, which varies depending on where the account is located and what service is being requested. If you are a member of our PM Program, there is no trip charge for scheduled PM’s or any approved PM follow up work. Our trip charge after hours and on weekends / holidays is subject to overtime rates, unless you are a PM Account.

Our workforce consists of 100+ of the best team members, including 60+ field service technicians, 30+ CFESA, OSHA and industry-trained technicians, along with 20+ highly motivated, experienced support staff members.

Yes. We have access to replacement parts from over 200 OEM product lines and offer parts distribution at very competitive pricing to all of our customers. All orders are processed same day and shipped via your preferred method. Submit your parts order now!

Our headquarters are located in Norwood, MA where we operate out of a brand new, 31,000 square foot, state of the art facility to accommodate our service demands and growth. We also have a JWS branch office located in Brentwood, NH where we operate out of a 5000 square foot facility.

Yes. Please read all about our installation services.

While online vendors certainly have competitive pricing, they do not see the project all the way through like we do. Online equipment vendors lack the attention to detail and won’t make it specific to your needs. They don’t include any pricing to provide you with installation of the equipment as they often don’t provide that service. They usually don’t advertise freight until after you’ve checked out, and their virtual warehouses often mislead by saying they have a new unit a couple of days away, when in reality it is being shipped from the far reaches of the country or continent. Sometimes, equipment warranty is not authorized through online vendors. Buying new units online can certainly work out for you, but we feel we can provide a better, safer solution.

Joe Warren & Sons is proud to see your equipment purchase through from A to Z: you’d be surprised at how competitive our pricing is for new equipment! We gather all pertinent information from an initial service call (equipment make/model/serial, electrical information of breaker and outlets, equipment accessories, dimensions of equipment as it pertains to countertops, neighboring equipment, ramps and doorways). We will follow up with a quotation for what we feel is the best replacement unit for your needs and your space. Included in this proposal is the total labor time for the job, which consists of receiving the new equipment (if we don’t have it in stock), uncrating it, inspecting the unit(s), loading the equipment onto our box trucks or service vans, the trip charge, bringing the equipment into your facility and setting it in place, total installation time, and if you are getting rid of the old equipment, the removal and disposal of the machine. If a licensed electrician or plumber is needed for the job, or if the job will require the acquisition of a flame permit, we will make note of it in our proposal and help you through the process.

We have our own special relationships with many vendors and manufacturers, and are up front about how much a job will cost you so you can accurately plan your budget. Online vendors hide vital information in the fine print, and they won’t notify you if there is a newer, compatible piece of equipment or a better buy because you were the one who did all of the research to find the specific model of equipment. If you would like a detailed proposal to purchase a new piece of equipment, please fill out a Quote form. This is free to you. In many cases, we prefer to schedule a service call so we can ensure all vital information is gathered, however if you verify all electrical info, dimensions, equipment information and include a few pictures, we can usually provide you with a quote as site unseen, (beware though, when dealing with heavy equipment, we encourage you to use a professional service company). We hope to gain your business!

Because we pride ourselves on the selection of each technician we employ, the demand of their skill is unusually high. Our team of service technicians frequently undergoes manufacturer training, seminars and demonstrations, while our staff follows up to date safety regulations with an attention to environmental awareness.

Our technicians hold the following certifications and licenses:

• OSHA-10 & OSHA 30
• EPA Universal
• NFPA Hot Works Permit
• MA & RI Refrigeration Technician Licenses
• MA Refrigeration Contractors Licenses
• CT Mechanical License
• NH Gas License